Common Issues with PDF Creation
PDF generation in Alcove allows you to create professional product documents. However, you may occasionally encounter issues when working with large numbers of products or high-resolution images.
Problem: PDFs Fail to Generate or Take Too Long
Issue: Too Many Images
When your PDF contains products with many high-resolution images, the generation process can slow down significantly or even fail due to memory limitations. Each product can display up to 5 images in the PDF.
Solutions:
Reduce Image Size Before Upload
Limit the Number of Images per Product
Use only the most essential images for each product
Consider removing duplicate angles or less important product views
Issue: Too Many Products in a Single PDF
Our system has the following limits:
Maximum of 150 products for single-page PDF exports
Maximum of 350 products for table view exports
Solutions:
Split Your Export into Multiple PDFs
Use filters or product categories to create logical groups of products
Export each group as a separate PDF
Consider organizing PDFs by room, vendor, or product status
Choose the Right Export Format
Use the Table View format for larger product catalogs
Use the Single Page format for more visual, image-heavy presentations with fewer products
Best Practices for Successful PDF Exports
Prepare Before Exporting
Filter your product list to include only the items you need in the current PDF
Ensure all product images are properly optimized
Optimize Your Workflow
Create multiple smaller PDFs rather than one large document
For presentations to clients, consider creating separate PDFs for different rooms or categories
When Nothing Else Works
If you must include a large number of high-resolution images, create multiple PDFs with fewer products in each
Still Having Issues?
If you continue to experience problems with PDF exports after trying the solutions above, please contact our support team. When reporting issues, please include:
The number of products you were trying to export
Approximate size and number of images in your products
The export format you were using (Table View or Single Page)
Any error messages you received
Our team will be happy to help troubleshoot your specific situation.