Note:
Alcove integrates with FedEx, UPS, and USPS.
By inputting tracking details for shipments from these carriers, you'll receive in-app tracking notifications and your product's delivery status will be automatically updated by the system. This ensures you stay informed about your shipments without any extra effort.
To manage shipping notifications, please check out this article.
Add Tracking Details
To add tracking details to a product in Alcove, follow these steps:
Go to the Product Status tab in your project and simply hover over the icons to the right of the product and find a Truck icon.
Click on the Truck icon and fill in the Tracking Details into the designated fields:
Freight Carrier: Choose your shipping company from the drop-down list or add a custom one by typing in the name and clicking Add.
Tracking Number: Paste the tracking number that you have received from your carrier.
Tracking URL: If you add your custom freight carrier, you'll be able to paste the tracking URL. For the carriers from the drop-down list, the URL will be created automatically.
To view the previously added tracking details, look for the Truck icon next to the product. The icon is darker than before.
Note:
You can also add the Tracking Details on other pages such as the Product page, Order Details page, and the Edit Product sidebar.
Check Tracking Status
Note:
To be able to check the tracking status, you need to add tracking details first.
To check the tracking status of the product, please click on the Truck icon located next to the product for more details.
Then:
if you use FedEx, UPS, or USPS as your Freight Carrier, your Product Status will be updated automatically once it's shipped or delivered. Alcove will also send you an in-app notification to make sure you stay on top of your order shipments.
if you use the Freight Carrier from Alcove's comprehensive list, follow these steps:
if you use your Custom Freight Carrier, click on the Truck icon again to go to the Tracking URL you have indicated:
