Note:
This feature is available only for orders procured through Alcove.
If an order is managed by Alcove, status changes are done by the Alcove Team.
Your only required actions are to submit the order for payment and pay the invoice.
Submit Order For Payment
Note:
Once the Alcove Team creates an order, it will show in the Draft status.
When you are ready to order the items included on an Alcove Order, you will need to submit an order for payment. Please follow the steps below:
Log in to your Alcove account.
Navigate to the specific project.
Click on the Procurement tab, then proceed to the Orders page.
Select the filter to display only Alcove orders.
Click on the specific order in question.
Ensure all details are correct, and if satisfied, click Submit For Payment in the top right.
This will change the order status to Order Sent. Alcove will then review the order and send an invoice for your review and payment.
If you have questions about the program or your Alcove order(s), please use Alcove's in-app chat (located in the bottom right corner of the application) or reach out to us at orders@alcove.tech.
Pay Vendor Invoice
To pay your Alcove Order invoice, please follow these steps:
Log in to your Alcove account.
Navigate to the specific project.
Click on the Procurement tab, then proceed to the Orders page.
Select the filter to display only Alcove orders.
Click on the specific order in question.
Review the Vendor Invoice Total in the Invoice Summary.
Go to the attached Vendor Invoice and proceed with the payment.
Once the payment is sent, the invoice status will change to Paid, and the order status will update to Order Confirmed.
Note:
Track your order status of your products in your Alcove account, the Alcove Team will update it accordingly.
If you have questions about the program or your order(s), please use Alcove's in-app chat (located in the bottom right corner of the application) or reach out to us at orders@alcove.tech.